Avoiding Scams on PeerMetals | PeerMetals Help Center

PeerMetals is committed to creating a safe and trustworthy marketplace for buyers and sellers. While the platform employs robust security measures, staying vigilant and informed is key to protecting yourself from scams.

1. Recognize Common Scams

Fake Listings: Listings that offer items at prices too good to be true or use stolen photos.
Phishing Attempts: Messages or emails pretending to be from PeerMetals, asking for personal or financial information.
Unauthorized Payments: Sellers or buyers requesting transactions outside the platform to avoid fees.

2. Protect Yourself as a Buyer

Buy from Trusted Sellers: Look for sellers with positive reviews, high ratings, and verified profiles.
Avoid Outside Transactions: Always complete your purchases within PeerMetals to ensure the Buyer Protection Policy applies.
Verify Listings: Check item descriptions, photos, and seller details carefully. If something feels off, report the listing.

3. Protect Yourself as a Seller

Verify Buyers: Be cautious of buyers who request special handling, unusual shipping methods, or push for communication outside PeerMetals.
Secure Payments: Only ship items after payment has been verified through PeerMetals.
Keep Records: Maintain clear documentation of item conditions, shipping, and communications with buyers.

4. Use Platform Features

Direct Messaging: Use PeerMetals’ secure messaging system to communicate with buyers and sellers.
Tracking and Shipping Labels: Always use tracking and insurance for shipments to protect against claims of non-delivery.
Reporting Tools: Report suspicious users, listings, or activity directly through the platform.

5. Trust Your Instincts

If an offer or request feels suspicious, take a moment to verify before proceeding.
Avoid rushing into transactions with users who pressure you for quick decisions.

6. What to Do If You Encounter a Scam

Report the User or Listing: Use the "Report" feature on PeerMetals to flag suspicious activity.
Contact Support: Reach out to the PeerMetals support team for assistance in resolving issues or recovering losses.
Review the Buyer Protection Policy: Understand the steps to take if a transaction goes wrong.

Need Help?

If you have any questions or concerns about the Buyer Protection Policy, our support team is here to assist you. Visit our contact us page for more help.