Copyright © PeerMetals 2025
At PeerMetals, safety and security are at the heart of everything we do. We are committed to maintaining a trustworthy platform where buyers and sellers can confidently interact. Here’s how we ensure safety and how you can contribute to a secure marketplace.
Identity Verification with Stripe: PeerMetals partners with Stripe to provide robust identity verification services. All sellers are required to complete a secure verification process to ensure the authenticity of its sellers on the platform.
Secure Payment Processing: All transactions are handled through Stripe’s industry-leading payment gateway, offering advanced encryption and fraud detection to protect your financial information.
Moderation and Monitoring: Our dedicated team continuously monitors the platform to detect and address suspicious behavior, counterfeit listings, and other policy violations.
Data Protection: PeerMetals leverages Stripe’s compliance alongside with global security standards to ensure your personal and payment data are fully protected at every step.
Verify Listings and Sellers: Before making a purchase, review the seller’s profile, feedback, and ratings for trustworthiness.
Report Suspicious Activity: Use the "Report" feature to flag any listings, posts, or users that appear fraudulent or violate platform policies.
Avoid Off-Platform Transactions: Only complete transactions through PeerMetals to ensure our Buyer Protection Policy applies to your purchase.
Protect Your Account: Use strong, unique passwords and enable two-factor authentication to secure your account.
Too Good to Be True Deals: Be cautious of listings offering items at unusually low prices.
Requests for Off-Platform Payments: Avoid users who insist on conducting transactions outside PeerMetals.
Use the Reporting Tools: Click "Report" on any user, listing, or post that violates our policies.
Contact Support: For unresolved issues or urgent concerns, reach out to our support team for assistance.
Dispute Resolution: PeerMetals provides a structured process for resolving disputes to protect both buyers and sellers.
Respect Others: Foster positive interactions by treating others with professionalism and kindness.
Provide Feedback: Help the community by leaving honest reviews for buyers and sellers after transactions.
Stay Informed: Regularly review platform updates, safety tips, and policies to stay ahead of potential threats.
If you have any questions or concerns about the Buyer Protection Policy, our support team is here to assist you. Visit our contact us page for more help.