Buyer Protection Policy

At PeerMetals, we are committed to creating a secure and seamless experience for our buyers. The Buyer Protection Policy is designed to safeguard your purchases and provide peace of mind when buying precious metals and numismatic items on our platform. Below is a detailed outline of how we protect buyers at every step of the transaction.

Comprehensive Coverage for Buyers

1. Order Guarantee:

   All orders made through PeerMetals are backed by our Buyer Protection Policy. This ensures that you receive your purchased items as described and in the condition stated by the seller.

2. Authenticity Assurance:

   PeerMetals requires all sellers to adhere to strict listing standards. Buyers are protected if an item is discovered to be counterfeit or misrepresented.

3. Secure Payment Process:

   Payments made through PeerMetals are processed securely, ensuring your financial information remains protected. We act as an intermediary until the transaction is completed successfully.

4. Dispute Resolution Support:

   If a problem arises with your order, such as incorrect items, damaged goods, or non-delivery, PeerMetals provides dedicated support through our Contact Us page and Resolution Center.

What is Covered Under Buyer Protection?

• Non-delivery: If you don’t receive your order within the estimated delivery time.

• Item Misrepresentation: If the item received is significantly different from the listing description (e.g., incorrect weight, purity, or type).

• Damaged Goods: If the item arrives damaged due to improper packaging or shipping mishandling.

• Counterfeit Items: If you receive an item that is determined to be counterfeit or fraudulent.

How to File a Claim

If you experience any issues with your purchase, follow these steps:

1. Contact the Seller First:

   Many issues can be resolved directly with the seller. Use the PeerMetals messaging system to explain the issue and request a resolution.

   

2. Open a Case with PeerMetals:

   If you’re unable to resolve the issue with the seller, you can file a claim within 3 days of the order’s delivery date. You can do this by visiting the Your Orders page, clicking on the order with a problem, and then by selecting "Report a Problem" at the bottom of the order summary.

   

3. Resolution Process:

   Once your claim is submitted, PeerMetals and the Seller will:

   • Seller will be notified of the problem, and will be asked to resolve the issue promptly.

   • Review the provided information.

   • Investigate the claim with the Seller.

   • Make a fair decision based on the findings.

Exclusions from Coverage

While we strive to protect all buyers, certain situations are not covered:

• Purchases made outside of the PeerMetals platform.

• Items damaged due to buyer mishandling.

• Minor discrepancies not affecting the overall value (e.g., slight scratches or small packaging defects).

• Transactions where the buyer and seller have agreed to terms outside of the platform’s policies.

Tips for a Smooth Buying Experience

• Review seller ratings and feedback before making a purchase.

• Ensure the item’s description and photos match your expectations.

• Communicate promptly with sellers to address any questions or concerns.

• Keep documentation of all communications and transaction details.

Need Help?

If you have any questions or concerns about the Buyer Protection Policy, our support team is here to assist you. Visit our contact us page for more help.

With PeerMetals, you can shop confidently, knowing your transactions are secure and supported by our comprehensive Buyer Protection Policy.